[et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.23.4″ _module_preset=”default” background_color=”#f4efe9″ background_enable_image=”off” background_size=”initial” background_position=”top_right” custom_margin=”0px||0px||false|false” custom_padding=”50px||50px||false|false” custom_padding_tablet=”120px||120px||false|false” custom_padding_phone=”90px||40px||false|false” background_last_edited=”on|tablet” background_enable_image_tablet=”off” global_colors_info=”{}”][et_pb_row use_custom_gutter=”on” _builder_version=”4.23.4″ _module_preset=”default” width=”90%” max_width=”1200px” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” text_font=”Roboto Flex||||||||” header_font=”Kufam||||||||” header_text_align=”center” header_text_color=”#F1A94A” header_font_size=”78px” header_letter_spacing=”-2px” header_line_height=”1.2em” header_2_font=”|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” max_width=”1100px” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” header_font_size_tablet=”50px” header_font_size_phone=”35px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_4,1_4,1_4,1_4″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.23.4″ _module_preset=”default” width=”40%” width_tablet=”40%” width_phone=”40%” width_last_edited=”on|desktop” max_width=”40%” max_width_tablet=”40%” max_width_phone=”40%” max_width_last_edited=”on|desktop” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”1_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/www.vebiro.eu\/en\/frequently-asked-questions\/#generali” button_text=”General” button_alignment=”center” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”off|desktop” _builder_version=”4.23.4″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#FFFFFF” button_bg_color=”#F1A94A” button_border_width=”1px” button_border_color=”#F1A94A” button_border_radius=”50px” button_letter_spacing=”1px” button_font=”Roboto Flex|||on|||||” button_use_icon=”off” custom_margin=”0px||0px||false|false” custom_margin_tablet=”0px||120px||false|false” custom_margin_phone=”0px||60px||false|false” custom_margin_last_edited=”off|desktop” custom_padding=”10px||7px||false|false” custom_css_main_element=”width: 100%;” locked=”off” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#F1A94A” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/www.vebiro.eu\/en\/frequently-asked-questions\/#rete” button_text=”About Network” button_alignment=”center” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”off|desktop” _builder_version=”4.23.4″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#FFFFFF” button_bg_color=”#F1A94A” button_border_width=”1px” button_border_color=”#F1A94A” button_border_radius=”50px” button_letter_spacing=”1px” button_font=”Roboto Flex|||on|||||” button_use_icon=”off” custom_margin=”0px||0px||false|false” custom_margin_tablet=”0px||120px||false|false” custom_margin_phone=”0px||60px||false|false” custom_margin_last_edited=”off|desktop” custom_padding=”10px||7px||false|false” custom_css_main_element=”width: 100%;” locked=”off” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#F1A94A” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/www.vebiro.eu\/en\/frequently-asked-questions\/#posizione” button_text=”About Location” button_alignment=”center” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”off|desktop” _builder_version=”4.23.4″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#FFFFFF” button_bg_color=”#F1A94A” button_border_width=”1px” button_border_color=”#F1A94A” button_border_radius=”50px” button_letter_spacing=”1px” button_font=”Roboto Flex|||on|||||” button_use_icon=”off” custom_margin=”0px||0px||false|false” custom_margin_tablet=”0px||120px||false|false” custom_margin_phone=”0px||60px||false|false” custom_margin_last_edited=”off|desktop” custom_padding=”10px||7px||false|false” custom_css_main_element=”width: 100%;” locked=”off” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#F1A94A” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/www.vebiro.eu\/en\/frequently-asked-questions\/#impostazioni” button_text=”About Settings” button_alignment=”center” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”off|desktop” _builder_version=”4.23.4″ _module_preset=”default” custom_button=”on” button_text_size=”15px” button_text_color=”#FFFFFF” button_bg_color=”#F1A94A” button_border_width=”1px” button_border_color=”#F1A94A” button_border_radius=”50px” button_letter_spacing=”1px” button_font=”Roboto Flex|||on|||||” button_use_icon=”off” custom_margin=”0px||0px||false|false” custom_margin_tablet=”0px||120px||false|false” custom_margin_phone=”0px||60px||false|false” custom_margin_last_edited=”off|desktop” custom_padding=”10px||7px||false|false” custom_css_main_element=”width: 100%;” locked=”off” global_colors_info=”{}” button_text_color__hover_enabled=”on|hover” button_text_color__hover=”#F1A94A” button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” _builder_version=”4.23.4″ _module_preset=”default” width=”90%” max_width=”1200px” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_divider color=”#000000″ divider_position=”center” _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_id=”generali” _builder_version=”4.23.4″ _module_preset=”default” text_font=”Roboto Flex||||||||” header_font=”Kufam||||||||” header_text_align=”center” header_text_color=”#F1A94A” header_font_size=”78px” header_letter_spacing=”-2px” header_line_height=”1.2em” header_2_font=”|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” max_width=”1100px” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” header_font_size_tablet=”50px” header_font_size_phone=”35px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” _builder_version=”4.23.4″ _module_preset=”default” width=”90%” max_width=”1200px” custom_margin_tablet=”0px||0px||false|false” custom_margin_phone=”||30px||false|false” custom_margin_last_edited=”off|desktop” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||0px||false|false” custom_padding_phone=”0px||25px||false|false” custom_padding_last_edited=”on|phone” animation_style=”fade” animation_speed_curve=”ease” border_color_bottom=”#c3bfba” border_width_bottom_tablet=”” border_width_bottom_phone=”1px” border_width_bottom_last_edited=”on|phone” global_colors_info=”{}”][et_pb_divider color=”#c3bfba” divider_weight=”1px” disabled_on=”on|off|off” _builder_version=”4.23.1″ _module_preset=”default” positioning=”absolute” vertical_offset=”18px” z_index=”-1″ width=”100%” height=”1px” max_height=”1px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_accordion open_toggle_text_color=”#F1A94A” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#F1A94A” use_icon_font_size=”on” icon_font_size=”24px” _builder_version=”4.23.4″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”|600|||||||” closed_toggle_font=”||||||||” border_radii=”on|30px|30px|30px|30px” global_colors_info=”{}”][et_pb_accordion_item title=”Is your device waterproof ? Can I swim or shower with my device? ” open=”on” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}”]<\/p>\n
Our device is water resistant IPX7<\/strong>. Showering with device is ok<\/strong>, but we recommend not exposing<\/strong> device to soaps, shampoos, conditioners, lotions, perfumes, salt water and other products containing chemicals<\/strong> can negatively affect water seals and acoustic membranes.<\/p>\n We do not recommend<\/strong> user wear it when taking a bath or go swimming, diving, water skiing, or other water activities involving high-velocity water or submersion in water containing chemicals such as chlorine which may impact the waterproof seal of the device.<\/p>\n Water resistance isn’t a permanent condition and may diminish over time.<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Does your device will affect pacemaker?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n According to the FDA, those wearing a pacemaker can still safely use a mobile device.<\/p>\n here are some precautions to take when using a mobile alarm device:<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Could the case and strap of a watch potentially cause allergies?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Our watches have all passed REACH <\/strong>and RoHS <\/strong>tests, and the straps come with corresponding material documentation to ensure their safety.<\/p>\n However, please note that wearing the strap too tightly may cause sweating and hinder air circulation under the strap, potentially leading to rashes. When tightening the strap, please leave it slightly loose. If you notice any abnormalities, please stop using the watch immediately and consult a doctor. <\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Why not use my mobile phone but using your device?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Unlike Mobile phone, our device has fall detection<\/strong>, no motion alarm<\/strong>, Single-button SOS alarm<\/strong>.<\/p>\n On push of a single button, our device will call and send location to your loved ones.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How long is the battery life?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n The battery life (run time) is influenced by different factors like network coverage, GPS availability, outside temperature, and your daily movement.<\/p>\n Moreover, it depends on how often you use the different features. The Live Tracking mode needs more battery compared to smart power saving mode. <\/p>\n Depending on usage, the battery lasts between 2 and 7 days.<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I know when the battery is running low?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n There is a low battery warning<\/strong>, you could set the low battery percentage, and when battery reaches that percentage, you will receive an alert by SMS, app notification or voice warning.<\/p>\n We recommend that the device should be placed on the charger when not in use and while sleeping.<\/strong><\/p>\n Developing this routine will ensure that the device is always ready to be used and reduces the likelihood of the device running out of battery.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What should I do for longer Battery life?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n It is better to have partial discharge and recharge in the battery rather than fully discharging and recharging as it puts less stress on the battery and hence it tends to last longer.<\/p>\n When your battery is discharging, aim to recharge as soon as the battery level falls to 20%<\/strong>. While you\u2019re charging the battery, you should aim to reach at least 90%<\/strong> capacity of the battery.<\/p>\n Also avoid the battery being exposed to extreme temperatures<\/strong>.Whenever possible, you should avoid leaving your tracker in hot cars or in chilly rooms.<\/p>\n If you\u2019re not going to be using your device for an extended period of time, then turn it completely off and don\u2019t forget to recharge the battery every 2 to 3 months<\/strong> (to prevent the battery from running dry over a long period of inactivity)<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” _builder_version=”4.23.4″ _module_preset=”default” width=”90%” max_width=”1200px” custom_padding=”0px||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”rete” _builder_version=”4.23.4″ _module_preset=”default” text_font=”Roboto Flex||||||||” header_font=”Kufam||||||||” header_text_align=”center” header_text_color=”#F1A94A” header_font_size=”78px” header_letter_spacing=”-2px” header_line_height=”1.2em” header_2_font=”|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” max_width=”1100px” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” header_font_size_tablet=”50px” header_font_size_phone=”35px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” _builder_version=”4.23.4″ _module_preset=”default” width=”90%” max_width=”1200px” custom_margin_tablet=”0px||0px||false|false” custom_margin_phone=”||30px||false|false” custom_margin_last_edited=”off|desktop” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||0px||false|false” custom_padding_phone=”0px||25px||false|false” custom_padding_last_edited=”on|phone” animation_style=”fade” animation_speed_curve=”ease” border_color_bottom=”#c3bfba” border_width_bottom_tablet=”” border_width_bottom_phone=”1px” border_width_bottom_last_edited=”on|phone” global_colors_info=”{}”][et_pb_divider color=”#c3bfba” divider_weight=”1px” disabled_on=”on|off|off” _builder_version=”4.23.1″ _module_preset=”default” positioning=”absolute” vertical_offset=”18px” z_index=”-1″ width=”100%” height=”1px” max_height=”1px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_accordion open_toggle_text_color=”#F1A94A” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#F1A94A” use_icon_font_size=”on” icon_font_size=”24px” _builder_version=”4.23.4″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”|600|||||||” closed_toggle_font=”||||||||” hover_enabled=”0″ border_radii=”on|30px|30px|30px|30px” global_colors_info=”{}” sticky_enabled=”0″][et_pb_accordion_item title=”Do I need to have a landline for the device to work?” open=”on” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}”]<\/p>\n No, our devices use the latest cellular technologies.<\/p>\n They do not require a separatee phone line or cell phone.<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Is there any distance limitation for using the device?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n No distance limitation<\/strong>, our devices are using cellular network and GPS solution etc, where there are network coverage and GPS, there could be using our device.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Does it support 4G and VoLTE? (Vero+, Geo+) ” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Yes, it exactly supports the 4G network and VoLTE, also with fallback to the 3G\/2G when the 4G or 3G network is weak.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is LTE-M?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n LTE-M <\/strong>is a type of the fourth generation (4G) cellular network that is specifically designed for the Internet of Things (IoT). It is a low-power wide-area network (LPWAN<\/strong>) \u2013 a specialized category of wireless narrowband networks designed to maximize coverage, lower costs, and reduce power consumption for IoT <\/strong>devices.<\/p>\n However, not all carriers with 4G coverage have LTE-M networks.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What kind of SIM card should I use?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Our devices support Nano SIM card and EV-07BX, EV-206M, EV-201M also support SIM chip on the PCB board.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Does your device support eSIM?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Nope.<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”SIM troubleshooting checklist:” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n We’ve found that these steps fix most of the problems encountered during the initial setup or from a random connection interruption.<\/p>\n SIM Card<\/strong>: A few things you should check from the SIM management side are:<\/p>\n Network<\/strong>: Network registration and data connectivity Network registration means that the SIM is allowed to the network, you can send SMS messages once registered. Data connectivity comes into play after network registration once you have allowed data (and roaming) on your device. <\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How much data does it take every month?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n It takes about 5MB-20MB per Month<\/strong>, but it mainly depends on the pre-select working mode and data transmission time interval.<\/p>\n If only uses text message function, it won\u2019t use any data from SIM card.<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”The SIM is registered to the network successfully in my device, but why can\u2019t I get response from device when SMS command sent?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How do I know the SIM, GPS or Bluetooth are working on my device? (What are the meanings of the LED flashing?) ” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” hover_enabled=”0″ global_colors_info=”{}” open=”off” sticky_enabled=”0″]<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Why can\u2019t I make a phone call to the device? But the SIM is working well in my phone. ” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n You may activate the incoming call whitelist function for the device.<\/p>\n If your number is not on the contact list<\/strong>, the device will never pick up the call from your number<\/strong>.<\/p>\n So, you will need to add your number to the contact list first.<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is APN? How do I know which APN to use? ” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n APN means Access Point Name, a mobile device making a data connection must be configured with an APN to present to their carrier, the carrier will then examine this identifier to determine what type of network connection should be created. <\/p>\n Contact with the carrier to get your APN.<\/strong><\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” _builder_version=”4.23.4″ _module_preset=”default” width=”90%” max_width=”1200px” custom_padding=”0px||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”posizione” _builder_version=”4.23.4″ _module_preset=”default” text_font=”Roboto Flex||||||||” header_font=”Kufam||||||||” header_text_align=”center” header_text_color=”#F1A94A” header_font_size=”78px” header_letter_spacing=”-2px” header_line_height=”1.2em” header_2_font=”|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” max_width=”1100px” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” header_font_size_tablet=”50px” header_font_size_phone=”35px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” _builder_version=”4.23.4″ _module_preset=”default” width=”90%” max_width=”1200px” custom_margin_tablet=”0px||0px||false|false” custom_margin_phone=”||30px||false|false” custom_margin_last_edited=”off|desktop” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||0px||false|false” custom_padding_phone=”0px||25px||false|false” custom_padding_last_edited=”on|phone” animation_style=”fade” animation_speed_curve=”ease” border_color_bottom=”#c3bfba” border_width_bottom_tablet=”” border_width_bottom_phone=”1px” border_width_bottom_last_edited=”on|phone” global_colors_info=”{}”][et_pb_divider color=”#c3bfba” divider_weight=”1px” disabled_on=”on|off|off” _builder_version=”4.23.1″ _module_preset=”default” positioning=”absolute” vertical_offset=”18px” z_index=”-1″ width=”100%” height=”1px” max_height=”1px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_accordion open_toggle_text_color=”#F1A94A” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#F1A94A” use_icon_font_size=”on” icon_font_size=”24px” _builder_version=”4.23.4″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”|600|||||||” closed_toggle_font=”||||||||” border_radii=”on|30px|30px|30px|30px” global_colors_info=”{}”][et_pb_accordion_item title=”How about the accuracy of the location?” open=”on” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}”]<\/p>\n The accuracy is about 5-20m <\/strong>outdoor in the open areas without too many blocked buildings.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Why my location is not accurate sometimes?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Environmental Factor and GPS Drift can impact the accuracy of locations and activities on your device.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What are Environmental Factors?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Buildings, bridges, trees, steel, interference Not enough satellites in line of sight Position of satellites Use indoors or underground Multipath: signals reflected off buildings or walls Radio interference or jamming Major solar storms Temporary gaps in coverage<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is GPS Drift?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n GPS drift, in the most practical sense, is the difference between your actual location and the location recorded by a GPS receiver. Consumer-grade GPS receivers are not 100% accurate, this will usually cause a difference between where you are and where your GPS receiver believes you are.<\/p>\n The GPS location accuracy of our device outdoor is around 5~20 meters, 95% of the time.<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What causes GPS drift?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n GPS drift is most often caused by reflections or shadowing on an image. It can also be due to atmospheric conditions<\/strong> which alter throughout the day, being most pronounced in the early morning or late afternoon. Due to the sun\u2019s low angle relative to the atmosphere, there is more atmospheric interference.<\/p>\n Examples of GPS Drift and Environmental Factors<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is A-GPS?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Assisted GPS is a system that is often able to significantly improve the startup performance or time-to-first fix<\/strong> and improve the GPS location<\/strong> to be more precise.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Will device work inside a building?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n GPS won\u2019t work inside a building<\/strong>, layers of concrete, steel, and windows with metallic films often block GPS satellite signals.<\/p>\n However<\/strong>, our device supports <\/strong>BLE Beacon<\/strong>, Wi<\/strong>-Fi and cell locate<\/strong> service which can be used inside a building, but compared to the GPS satellite, Wi-Fi and cell locate service accuracy is proven to be worse than GPS.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is Wi-Fi Positioning?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Wi-Fi positioning is a location technique that uses characteristics of wireless access points (APs) to position connected devices.<\/strong><\/p>\n By scanning the Wi-Fi hotspots and the signal strength detected by Wi-Fi enabled devices, this approach can provide accurate location simply by listening to AP signals without connecting to Wi-Fi networks.<\/p>\n It can work in areas where satellite positioning systems are unreliable<\/strong>, such as in dense urban areas and indoors.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How Accurate is Wi-Fi Positioning? (Not home Wi-Fi) ” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n The accuracy depends on the number of access points<\/strong> (Aps) that are observed and the environment in which they are deployed.<\/p>\n Assuming that the ground truth of APs is precise, as the number of APs increases in a given area, the more accurate the location results will be.<\/p>\n Accuracy can improve as more access points are added<\/strong>, for indoor and outdoor location use cases.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is Home Wi-Fi Positioning?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Set your home Wi-Fi MAC address to your home location or safe areas at your device.<\/p>\n Then it can show your home location or safe areas on the map.<\/strong><\/p>\n Device scans home Wi-Fi every 5 minutes. It provides you out of home information once device disconnect to your home Wi-Fi. And let you know you are home if it connects to your home Wi-Fi again.<\/p>\n When device is in range of a home Wi-Fi, 4G and GPS is turned off, thus battery consumption is significantly decreased. (4G turned off only for pet tracker) <\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What is home beacon Positioning?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Set your home beacon MAC address to your home location or safe areas at your device. Device scans home beacon every 5 minutes.<\/strong><\/p>\n It provides you out of home information once device disconnect to your home beacon.<\/p>\n And let you know you are home if it connects to home beacon again.<\/p>\n When device is in range of a home beacon, 4G and GPS is turned off, thus battery consumption is significantly decreased<\/strong>. (4G turned off only for pet tracker) <\/p>\n The range of the home beacon in open space is up to 25 meters.<\/strong><\/p>\n Walls and other solid obstructions may significantly shorten the range of the home beacon. Additional home beacons may be needed to get full coverage of home.<\/p>\n You can pair up to 3 to 10 home beacons with your device.<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How many beacons at most can be set in each device?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n 20pcs beacons at most.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”What if I need more than 20 beacons working?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n You should go beacon V2 solution<\/strong>, to build a beacon system in your platform.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How to get the up-to-date location?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” _builder_version=”4.23.4″ _module_preset=”default” width=”90%” max_width=”1200px” custom_padding=”0px||||false|false” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_id=”impostazioni” _builder_version=”4.23.4″ _module_preset=”default” text_font=”Roboto Flex||||||||” header_font=”Kufam||||||||” header_text_align=”center” header_text_color=”#F1A94A” header_font_size=”78px” header_letter_spacing=”-2px” header_line_height=”1.2em” header_2_font=”|600|||||||” header_2_text_align=”center” header_2_font_size=”30px” max_width=”1100px” module_alignment=”center” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” header_font_size_tablet=”50px” header_font_size_phone=”35px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row use_custom_gutter=”on” _builder_version=”4.23.4″ _module_preset=”default” width=”90%” max_width=”1200px” custom_margin_tablet=”0px||0px||false|false” custom_margin_phone=”||30px||false|false” custom_margin_last_edited=”off|desktop” custom_padding=”0px||||false|false” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||0px||false|false” custom_padding_phone=”0px||25px||false|false” custom_padding_last_edited=”on|phone” animation_style=”fade” animation_speed_curve=”ease” border_color_bottom=”#c3bfba” border_width_bottom_tablet=”” border_width_bottom_phone=”1px” border_width_bottom_last_edited=”on|phone” global_colors_info=”{}”][et_pb_divider color=”#c3bfba” divider_weight=”1px” disabled_on=”on|off|off” _builder_version=”4.23.1″ _module_preset=”default” positioning=”absolute” vertical_offset=”18px” z_index=”-1″ width=”100%” height=”1px” max_height=”1px” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_accordion open_toggle_text_color=”#F1A94A” open_toggle_background_color=”#FFFFFF” closed_toggle_background_color=”#FFFFFF” icon_color=”#F1A94A” use_icon_font_size=”on” icon_font_size=”24px” _builder_version=”4.23.4″ _module_preset=”default” toggle_text_color=”#000000″ toggle_font=”|600|||||||” closed_toggle_font=”||||||||” border_radii=”on|30px|30px|30px|30px” global_colors_info=”{}”][et_pb_accordion_item title=”How long does the SOS button need to be pressed to become activated?” open=”on” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}”]<\/p>\n The SOS button needs to be pressed and held for 3 seconds to activate an alert<\/strong>. This helps prevent false SOS alerts. <\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How many emergency contacts can be set in the whitelist?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Up to 10 emergency contacts<\/strong> can be programmed into the device.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Could I avoid the strangers\u2019 calls and SMS?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Yes, the device will not get through the strangers\u2019 call and SMS<\/strong> if you open the whitelist phone number for call and SMS.<\/p>\n Only the preset numbers can make calls and texts to the device and get a reply.<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Which working mode should I use?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n If only need the device to send text and make call when emergency happened, we would recommend working mode 4, time interval 0<\/strong>, it\u2019s more power saving.<\/p>\n If need to connect to the server or APP, and keep the device online, it\u2019s better to use mode 6, and set the time interval for moving and no moving.<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How to mute the voice prompts?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Double click the side down button<\/strong>, you will hear \u201cvoice prompts are turned off\u201d<\/p>\n You can also send a text message \u201cbeep0\u201d to the device<\/strong>, when you get reply \u201cBeep Off\u201d means the voice prompts are switched off.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How small can I set a Geo fence area?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n We recommend that you do not set the zone for less than 1000 feet. This helps prevent false alerts.<\/strong><\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”Can the device work with other sensors, earphone, or some other product with Bluetooth?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Yes, we can integrate the other sensors Bluetooth protocol to work with our device.<\/p>\n [\/et_pb_accordion_item][et_pb_accordion_item title=”How does the power OFF alert work?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n When the device is turned off, the device will wait for the SMS\/alert to be sent before execution of power off. <\/strong> [\/et_pb_accordion_item][et_pb_accordion_item title=”Why does the device keep on vibrating?” _builder_version=”4.23.4″ _module_preset=”default” custom_margin=”||10px||false|false” custom_padding=”|30px||30px|false|true” global_colors_info=”{}” open=”off”]<\/p>\n Please check the battery connector is loose or not, If not, install well to test again.<\/p>\n [\/et_pb_accordion_item][\/et_pb_accordion][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” gutter_width=”1″ custom_padding_last_edited=”on|tablet” _builder_version=”4.23.4″ _module_preset=”default” background_color=”#F1A94A” background_enable_image=”off” width=”90%” max_width=”1200px” max_width_tablet=”450px” max_width_phone=”450px” max_width_last_edited=”on|tablet” overflow-x=”hidden” overflow-y=”hidden” custom_margin=”0px||0px||false|false” custom_padding=”10px|100px|10px|100px|false|false” custom_padding_tablet=”0px|90px|0px|90px|false|false” custom_padding_phone=”0px|40px|0px|40px|false|false” border_radii=”on|265px|265px|265px|265px” border_radii_tablet=”on|230px|230px|230px|230px” border_radii_phone=”on|190px|190px|190px|190px” border_radii_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_column type=”1_3″ _builder_version=”4.23.1″ _module_preset=”default” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”8%” animation_speed_curve=”ease” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” header_2_font=”Cardo||||||||” header_2_text_align=”left” header_2_text_color=”#FFFFFF” header_2_font_size=”82px” custom_margin=”15px||||false|false” custom_margin_tablet=”120px||0px||false|false” custom_margin_phone=”60px||0px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”0px||0px||false|false” header_2_text_align_tablet=”center” header_2_text_align_phone=”center” header_2_text_align_last_edited=”on|tablet” header_2_font_size_tablet=”60px” header_2_font_size_phone=”40px” header_2_font_size_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n [\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.23.1″ _module_preset=”default” custom_padding=”|20px||20px|false|false” animation_style=”slide” animation_direction=”bottom” animation_delay=”100ms” animation_intensity_slide=”8%” animation_speed_curve=”ease” global_colors_info=”{}”][et_pb_image src=”https:\/\/www.vebiro.eu\/wp-content\/uploads\/2024\/03\/Aiuta-chi-ami-con-Vebiro-telesoccorso-anziani.png” alt=”vebiro-geo-tele-aid-for-the-elderly-comparative” title_text=”Help those you love with Vebiro tele-aid for the elderly” align=”center” _builder_version=”4.23.4″ _module_preset=”default” max_width=”192px” custom_margin=”0px||0px||false|false” custom_margin_tablet=”20px||0px||false|false” custom_margin_phone=”20px||0px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”0px||0px||false|false” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”4.23.1″ _module_preset=”default” animation_style=”slide” animation_direction=”bottom” animation_delay=”200ms” animation_intensity_slide=”8%” animation_speed_curve=”ease” global_colors_info=”{}”][et_pb_text _builder_version=”4.23.4″ _module_preset=”default” text_font=”Roboto Flex||||||||” text_text_color=”#FFFFFF” text_font_size=”19px” text_line_height=”1.6em” max_width_tablet=”100%” max_width_phone=”100%” max_width_last_edited=”on|tablet” module_alignment=”center” custom_margin=”15px||15px||false|false” custom_margin_tablet=”60px||32px||false|false” custom_margin_phone=”55px||32px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”0px||0px||false|false” text_orientation_tablet=”center” text_orientation_phone=”center” text_orientation_last_edited=”on|tablet” locked=”off” global_colors_info=”{}”]<\/p>\n Not just a purchase, but an investment in love and care for those who matter most<\/p>\n [\/et_pb_text][et_pb_button 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button_bg_color__hover_enabled=”on|desktop” button_bg_color__hover=”#FFFFFF” button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Frequently asked questionsGeneralOur device is water resistant IPX7. Showering with device is ok, but we recommend not exposing device to soaps, shampoos, conditioners, lotions, perfumes, salt water and other products containing chemicals can negatively affect water seals and acoustic membranes. We do not recommend user wear it when taking a bath or go swimming, diving, […]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","ngg_post_thumbnail":0,"footnotes":""},"dipi_cpt_category":[],"yoast_head":"\n\n
About Network<\/h2>\n
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About Location<\/h2>\n
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Then it can show your home location or safe areas on the map.<\/p>\n\n
About Settings<\/h2>\n
If the connection is bad and information cannot be sent, the device will be off anyway one minute later.<\/p>\nHelp those you love<\/h2>\n